Complaints and customer support

Last updated: 25 October 2026

Damian Stanica, trading as How to Deal with Pain
Heath Grange, Houghton le Spring, Tyne and Wear, DH5 8BQ, United Kingdom
Email: howtodealwithpain@gmail.com

1. How to contact us

Email howtodealwithpain@gmail.com or write to the correspondence address above. Include your name, order number if available, the purchasing email address, a short description of the issue and the outcome you are seeking. For technical problems, tell us the device, browser or PDF reader and any error message.

2. What happens next

We will review your message, investigate the relevant order or file, and explain the next step or request any information reasonably needed to resolve it. We do not promise a fixed response time that we cannot guarantee. This does not extend any statutory cancellation or refund deadline.

If you disagree with a response, ask for a further review and explain the point you believe has been missed. Keep copies of the correspondence. If a dispute remains unresolved, we will give any alternative-dispute-resolution information the law requires at that stage; no membership of a particular scheme is claimed. Your rights to approach an appropriate consumer body, payment provider or court remain.

3. Privacy and emergencies

Do not include payment-card numbers, passwords or detailed medical histories. Redact personal details in screenshots. This inbox is for book, order and website enquiries. It is not monitored as an emergency or clinical service. Use the important-information page and the support page for the scope of this project.